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WHO WE ARE

About Intel Research Solutions Limited (IRS)

Intel Research Solutions is an Africa-based market and social research firm headquartered in Nairobi, Kenya, with affiliates in Uganda and Tanzania and field contacts in over 12 other Sub-Saharan countries. Our growth is driven by innovation, professionalism, and dynamism.

We offer customer and employee satisfaction surveys, market segmentation, brand health checks, consumer attitude studies, advertising impact surveys, media surveys, pricing studies, new product research, and more. We help clients transform research data into actionable insights.

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WHY CHOOSE US

Our Mission

To revolutionize the field of market and social research.

Our Vision

To help our clients achieve success by enabling access to diversified research products including quality intelligence, analysis and market research consultancy, that provides businesses with reliable evidence as a basis for decision making, based on good corporate practices, delivered within committed time and cost.

OUR SERVICES

Customer Satisfaction Surveys

Identifying unhappy customers is as crucial as finding happy ones. Our satisfaction tool helps measure touchpoints, Net Promoter Score, and prioritize improvements for companies.

Product Testing Research

We partner with clients to collect qualitative and quantitative data on consumer behavior and preferences. Our rigorous product testing ensures superior product launches at the best value.

Corporate Reputation Studies

A strong reputation is an organization's key intangible asset. Our corporate reputation management tool uses mixed methodologies to track and compare a firm's reputation over time.

Employee Engagement Surveys

A satisfied employee isn't always engaged. Our customized surveys assess how valued employees feel, their engagement levels, key drivers, vulnerabilities, and potential for organizational change.

Opinion Polling

We measure public opinion to provide factual data for campaign decisions. Our opinion polls help organizations understand public perceptions and opinions effectively.

Monitoring and Evaluation (M&E)

Our M&E tools assist our clients improve performance and achieve results for their
programmes

Mystery Shopper’s Survey

Using mystery shoppers provides insight into customer experience from their perspective. Our team visits and calls service outlets incognito to assess and evaluate service quality.

OUR PROJECTS

IRS National Poll Current Issues July 2024

IRS National Poll Report Final JULY 2022

IRS Dipstick Report July 2022 Final

IRS National Poll Report July 2022 V3

IRS National Poll Report July 2022 V4

IRS National Presidential Poll Report Jun 2022

OUR EXPERTS

Karen Mwangi

Founder & CEO

With deep expertise in market/social research, project management, report writing, and quality control. Skilled in client relations, communication, training, and business development. Oversees strategic decisions and company growth.

Alex Ngari

Research Executive

Expert with 7+ years in market/social research, specializing in proposal writing, client relations, and project management. Proficient in research methodology, data analysis, and technical skills. Leads research projects and teams.

Ruth Mwangi

Operations Manger

Manages process implementation, budgeting, and quality control. Evaluates organizational processes, suggest improvements, and develops strategies. Ensures legal compliance and contributes to overall organizational planning and execution.

Felistus Wambua

Field Coordinator

Experienced in project management and field supervision. Manages project coordination, fieldwork, and team recruitment/training. Skilled in qualitative and quantitative research management and effective field operations execution.

Grace Irungu

Human Resource Manager

Specializes in recruitment, job descriptions, onboarding, and employee retention. Develops effective training and retention strategies. Holds a diploma in HR Management, with expertise in talent management and development