WHO WE ARE
Intel Research Solutions (IRS)
is an African based full market and social Research company Headquartered in Nairobi, Kenya. Intel Research Solutions also has affiliate offices in Uganda and Tanzania, we have field contacts in more than 12 other countries in Sub Saharan Africa. Intel Research Solutions attributes its growth to innovation, high level of professionalism and dynamism.
Services provided include:
Customer & Employee Satisfaction Surveys, Market Segmentation Studies, Brand Health checks, Consumer Usage and attitude studies, advertising awareness/impact surveys, advertising pre-post testing, media surveys, pricing studies, new product research, market feasibilities, formative research, perception
surveys, KAP studies etc. We also work with our clients to enable them transform the research data to insights and then into action.
WHY CHOOSE US
OUR SERVICES
Customer Satisfaction Surveys
Identifying unhappy customers is as important as identifying extremely happy ones. Our
customer satisfaction tool enables companies to measure satisfaction levels of various
touch points, net promoter score, and identify priorities for improvements.
Identifying unhappy customers is as important as identifying extremely happy ones. Our
customer satisfaction tool enables companies to measure satisfaction levels of various
touch points, net promoter score, and identify priorities for improvements.
Product Testing Research
We are committed to work with clients to help them collect qualitative and quantitative
information about consumer's potential consumption/usage behavior, preferences, and
reactions on a product.
We are committed to work with clients to help them collect qualitative and quantitative
information about consumer's potential consumption/usage behavior, preferences, and
reactions on a product. The end-goal of our vigorous product testing research is to
ensure that our clients launch superior products and at the best value.
Monitoring and Evaluation (M&E)
Our M&E tools assist our clients improve performance and achieve results for their
programmes
Our M&E tools assist our clients improve performance and achieve results for their
programmes
Corporate Reputation Studies
A good reputation is an organization's most valuable intangible resource that should be
measured and understood in the context of competitors.
A good reputation is an organization's most valuable intangible resource that should be
measured and understood in the context of competitors. Our corporate reputation
management research tool uses mixed methodologies to track the evolution of the
corporate reputation of a firm over time.
Employee Engagement Surveys
A satisfied employee is not necessarily an engaged employee. our customized employee
surveys measure the degree to which employees feel valued at your company,
A satisfied employee is not necessarily an engaged employee. our customized employee
surveys measure the degree to which employees feel valued at your company, engagement
levels, the key engagement drivers, vulnerabilities, priorities for improvement and
organizational change potential.
Mystery Shopper’s Survey
Collecting feedback by using mystery shoppers provides you with a view of your
customer experience from the eyes of your customers and it is important to measure
the quality of customer services that your employees are offering at the point of service.
Collecting feedback by using mystery shoppers provides you with a view of your
customer experience from the eyes of your customers and it is important to measure
the quality of customer services that your employees are offering at the point of service.
Our team visit and make calls to a service outlet incognito and then evaluate the service
levels.
Opinion Polling
We measure public opinions in order to provide factual data for campaigns decision making.
We measure public opinions in order to provide factual data for campaigns decision making.
Our opinion polls have been instrumental in enabling organizations understand the perceptions
and opinions of the public.
OUR PROJECTS
OUR EXPERTS
Karen Mwangi
Alex Ngari
Ruth Mwangi
Felistus Wambua
Grace Irungu
OUR SKILLS
OUR CLIENTS
Hurry up! Contact us today
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CONTACT DETAILS
- Nairobi, Kenya
- +254 113127819
- info@irs.co.ke
- Monday - Frday: 8:00 - 17:00